FAQS

The Grass is Greener is always looking for enthusiastic, reliable and committed people to join our team. We are looking for people on ticket scanning, merch stand, event site roles and more.

We have a number of positions available, if you are interested in being apart of The Grass is Greener 2022 team please complete the following form

https://ui3vycdmjsd.typeform.com/to/UZ7AnDzh

Want to work in the bar?

Click the link below to apply for bar work:
www.work.qfe.com.au

Applications are now open for each location until 31st July 2022.

Apply today by clicking on the below link:
https://ui3vycdmjsd.typeform.com/to/SXfDA7dV

Your best chance to secure tickets to The Grass is Greener is by registering for presale.

Presale date is Wednesday 13th July
GA Ticket Sale is Thursday 14th July

Ticket holders can purchase up to 10 tickets per transaction.

Yes, we require all ticket holders to have the correct name and contact details associated with each of their tickets. Names will be checked against the ticket on the day.
If you need to process a name change please contact us via hello@thegrassisgreener.com.au

Please log in to your Festicket account and check your wallet.

We recommend taking a screenshot of your ticket on your phone if you don’t wish to print your ticket. Sometimes phone service will drop out and you may not be able to access your ticket online.

Contact Festicket or email us at hello@thegrassisgreener.com.au for any other ticket-related questions.

Please check https://www.festicket.com/booking-conditions/ for more information.

You can resell your ticket through our official resale facility for free. We STRONGLY recommend you do not attempt to buy a ticket from anybody unless it’s via the resale system where tickets will be resold at the original sale price subject to availability. Resale facility and dates will be announced soon.

No way! Viagogo is a oh-no-no. Although it may look legit and the technology seems sophisticated, Viagogo is NOT a The Grass is Greener ticket seller. Never has been, never will be. Don’t be fooled by the Google ads.

Viagogo sells two different types of illegitimate tickets:

Selling tickets through any third party website goes against The Grass is Greener ticket T&C’s. If you need to sell your ticket, you can do so through the official resale system. Any tickets found to be sold on Social Media will be canceled, and posts advertising tickets will be removed.

How it works

Our payment plan is a great way to secure your booking while spreading your payments. Loved by our customers!

1. Spread your payments over time
Select our payment plan at checkout and pay your deposit by card. Your next installments will be automatically scheduled. Easily log in to your account at any time to view your installment schedule or update your card details.

2. Easy and automated plan
You’ll receive a reminder email ahead of each instalment. If ever a payment fails, no worries, we’ll notify you and attempt 2 more times over a 6-day grace period. Our customer service is always available to help you.

3. Ready to go!
Once all your payments are completed, you’re ready to go!

If, due to increased government restrictions, the event cannot take place as planned, we will endeavor to postpone the event. If possible it will be rescheduled to later in 2022, a date will be announced at the time of postponement if required.

We will announce our official resale platform in early August

Your best chance to secure tickets to The Grass is Greener is by registering for presale.

Presale date - Wednesday 13th July

GA Onsale date - Thursday 14th July

Yes!
When you arrive at the event, head straight to the Box Office where our team will sight your valid companion card and scan in the general admission ticket of the person you are accompanying. Both the ticket holder and the companion will be wristbanded and ready to enter the event. For any further information relating to the accessibility and companion cards please contact us on hello@thegrassisgreener.com.au.

Unfortunately, no, we do not offer complimentary birthday tickets.

Yes, all VIP passes include event entry.

No, The Grass is Greener is an 18+ event only and you will need to show valid Photo ID to enter.

Security MUST sight your physical Photo ID in person and will not accept photos of IDs on peoples phones

You will need one of the following photo IDs on arrival and on your person throughout the entire event:

Unfortunately, there are no pass outs, so consider what you need for the festival before you arrive.

The Grass is Greener will go ahead rain, hail or shine!

If there are severe and destructive weather conditions we may be forced to postpone, if this is the case then all ticket holders will be contacted as soon as possible.

You can bring anything from an iPhone to a disposable camera however we do not permit professional cameras of any kind. Any camera with a detachable lens is not permitted.

We strongly encourage you to bring a reusable water bottle to The Grass is Greener! We have multiple water stations for you to access throughout the day to fill it up and stay hydrated. When entering the festival, make sure that the water bottle is completely empty. For patrons safety, it should not be made from metal or glass.

Illicit substances are not welcome at The Grass is Greener. Local police and their dogs will be in attendance.

Applications are now open for each location until 31st July 2022.

Apply today by clicking on the below link
https://ui3vycdmjsd.typeform.com/to/SXfDA7dV

Gates will open at 12noon.

There will be some amazing artists on from the very start, so get down early to make the most of your day!

You can bring your make up in so long as it isn’t in a glass container. Any glass containers will be confiscated at the gates. If it’s a cream, it’ll need to be less than 110ml.

Tap and Go will be preferred at most outlets including food, merch and the bar. It is best however to not rely on your phone service so please bring your cards?

Glass of any kind is banned from the event. This includes but is not limited to glass water bottles, make up in glass containers and perfume bottles.

Nope. Not because we love your natural musk, but because all aerosols are banned from the event. Roll on and stick deodorants are fine, so long as they are under 110ml and not in glass or metal containers.

You are allowed to bring in personal sunscreen, as long as it is in its original container and less than 110ml. Anything over 110ml won’t make it past security.

There will be heaps of free sunscreen at each first aid tent, with the Red Frogs crew and the info tents.

No, nope, no.

Food and Drinks are not allowed into the event. No receptacle or bottles with liquid will be allowed into the event. All bottles must be empty. We will ensure a great variety of food vendors will be at the event catering to most dietary needs. However if you have a specific allergy and are concerned, you will be allowed to bring your own “non commercial” food into the event.

You’ll be able to grab artist and The Grass is Greener merch from the merch tent as well as online before and after the day. Stay tuned for more details by signing up here.

Nope, no liquids are allowed in.

You can only smoke in the designated areas. Food and drinks will not be allowed into these areas. No Vaps or E-cigs are allowed into the event as they contain liquid.

If you need to bring in prescription medication to the festival, you’ll need to make sure it is in its original packaging with the dispensary label.

At this stage there is no cloakroom planned for The Grass is Greener events so please bring items you can carry.

Sure is! We’ll be releasing the map for you a week or two before the show.

We can send you a copy as soon as it’s live, just make sure you’ve signed up.

Best to keep an eye on the forecasts for the area. We will be going ahead rain or shine so please make sure you plan to bring what you need to stay and have fun.

Set times will be available a couple of weeks before the event day! Sign up to our newsletter to be the first to know.

The final act will finish on stage at 10pm, as much as we would love to stay and party with you, you will then need to head home

There are some chill out areas in the shade but please bring your hat and utilise the free sunscreen from first aid and the info booth to stay extra sun safe.

We will have ATM’s at the event, but most items are tap and go including food vendors, merch and the bar.

The info booth near the merch stand will have limited phone charging capabilities so be sure to fully charge your phone before coming.

Coming in from Melbourne?
Check out the V Line info as there are many options to get you there.

Road Trip?
Geelong Racecourse is only a short 1.5 hour drive from the heart of Melbourne

Flying directly to Avalon
There are some flights that do land in the smaller airport of Avalon close to Geelong - check with your local airline to see if they travel there.

Geelong is a city on the move and the signs of change are everywhere, from the stunning waterfront and urban precinct to the craft breweries and hole-in-the-wall cafes that have reclaimed and reshaped the city's old industrial landscape.

Visit Melbourne

The Grass is Greener Geelong is set to be held at the Geelong Racecourse on Breakwater Road.

Public Parking
There is plenty of onsite parking directly across from the Racecourse on the grassed area on Breakwater drive. Follow all directions of traffic controllers to get you in and out safely.

Buses or Train
All the info on standard service buses and trains can be found on the Geelong Australia Public Transport site.

Shuttle Buses (info TBC)

Taxi
A dedicated taxi rank will be available at the main entrance to the Racecourse on Breakwater Road. A short 30 sec walk from the Taxi rank to the TGIG entrance down Breakwater Road will get you in to the event site in no time.

Rideshare and Public Drop off point
A public drop off and pick up point including rideshare is available on Breakwater Road into the car park opposite the Showgrounds. Follow all directions of the traffic controllers and use the dedicated pedestrian